When will my order be sent?
Original artwork will be packaged and shipped within 5 business days.
Prints will be shipped within 7 working days.
Any artwork requiring framing will take longer, allow an extra 2 weeks, but can be confirmed on ordering.
How will my order be sent?
Most orders are sent via Australia Post. Please allow 3-5 days for delivery to most regions. You will be sent tracking details on despatch.
How Much is postage?
All Australian and New Zealand orders over $200 are free.
Orders under $200 are $14.95 postage in Australia and $30 postage in New Zealand
Can I have a custom artwork made?
Yes! I do commissions. I can paint your desired subject or colour theme in my style. Please contact me to start the conversation!
Will my painting be framed?
Many of the Original artworks are framed, and it will be stated in the product information.
All unframed art can be framed at additional cost. Please contact me to discuss how you would like framed.
Prints are currently supplied unframed but I am more than happy to arrange framing please contact me to discuss options.
What if my item is damaged during delivery
The utmost care is taken whilst packaging your artwork. Should an item arrive damaged, please contact me and I will make the necessary arrangements to fix or replace.
Can I exchange or Return my purchase?
All original paintings and prints may be returned and refunded within 30 days in original packaging and condition if you are not 100% happy.
You may be required to pay the postage if needed to return.
No refunds on sale or discounted items. Please refer to our full Refund policy.
Do you ship Internationally?
Yes I can ship internationally. Currently the postage is only configured for postage to Australia and New Zealand.
For any other international purchases, postage will have to be quoted separately and added to the price of the item. Please contact to discuss further.
Can't find what you're looking for?
Send us an email to tell us what's up and we will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at sarah@sarahrichmondart.com
Other inquiries? Let's chat.
Please email us at sarah@sarahrichmondart.com