Shipping Policy

Last updated: 10 November 2026

Thank you for shopping with Sarah Richmond Art!

Whether you're purchasing an original painting, commissioning a special piece or choosing something from my collection of prints and merchandise, I take great care to ensure your order is carefully prepared, securely packaged and delivered safely.

Please read the information below regarding shipping, processing times and international deliveries.

Original Artworks

Each original painting is a unique, one-of-a-kind artwork and is carefully packaged to ensure its protection during transit.

Original artworks are generally prepared and dispatched within 5–7 business days of receiving your order and cleared payment, unless otherwise advised.

Occasionally, additional preparation or specialised packaging may be required. If there is an unexpected delay, I will contact you to discuss the arrangements.

Shipping costs for original artworks vary depending on the size, weight, packaging requirements and delivery destination.

Shipping charges will be displayed at checkout where available. For artworks requiring specialised shipping arrangements, a separate shipping quote may be provided before your purchase is finalised.

Commissioned & Customised Artworks

Commissioned artworks are created specifically for each customer, so completion and delivery timeframes will vary depending on the size, complexity and individual requirements of the painting.

Estimated completion times and shipping arrangements will be discussed and agreed upon as part of the commission process.

Once your commissioned artwork is completed and ready for dispatch, I will confirm the shipping arrangements and provide tracking details where available.

Fine Art Prints & Merchandise

Fine art prints, greeting cards, tea towels and other merchandise may have different processing and dispatch times depending on the product and availability.

Some products may be produced to order, which can require additional preparation time before dispatch.

Estimated processing and delivery information will be provided on the relevant product page, at checkout or in your order confirmation where available.

If your order contains multiple items, they may occasionally be shipped separately.

Shipping Destinations

Sarah Richmond Art ships throughout Australia and to selected international destinations.

Available shipping destinations and delivery options are displayed at checkout.

If your country is not currently listed, please contact me at sarah@sarahrichmondart.com to discuss international shipping options and obtain an individual quote.

I am always happy to explore shipping arrangements for collectors around the world, subject to carrier availability and applicable shipping restrictions.

Shipping Costs

Sarah Richmond Art offers free standard shipping on eligible orders over the following amounts:

• Australia: AUD $200

• New Zealand: NZD $200

• United States: USD $200

For orders below these amounts, shipping charges are calculated at checkout based on the size, weight and delivery destination of your order.

Shipping costs for original artworks may vary depending on the artwork's dimensions, packaging requirements and delivery location.

For larger artworks, specialised shipping requirements or international destinations not currently supported at checkout, an individual shipping quote may be required.

All applicable shipping charges will be displayed or confirmed before your purchase is finalised.

Delivery Times

Delivery times depend on your location, the shipping service selected and the type of product ordered.

Estimated delivery times shown at checkout or provided separately are indicative and begin once your order has been dispatched.

Please note that processing and dispatch times are separate from delivery times.

Occasionally, deliveries may be affected by courier delays, customs processing, public holidays, weather events or other circumstances outside my control.

If I become aware of a significant delay affecting your order, I will endeavour to keep you informed and work towards a suitable resolution.

Your rights under applicable consumer protection laws remain unaffected.

Packaging & Artwork Protection

Original artworks are carefully packaged using protective materials suited to the size and nature of each piece.

Where necessary, additional protective packaging or specialised shipping arrangements may be used to help ensure safe delivery.

Prints and merchandise will also be packaged appropriately to protect them during transit.

I take great care with every order, as I want your artwork or product to arrive in the same beautiful condition in which it left my studio.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where the shipping service supports tracking.

Please allow some time for tracking information to become active after dispatch.

If you have any concerns about the progress of your delivery, please contact me and I will be happy to assist.

International Shipping, Customs & Import Duties

International orders may be subject to customs duties, import taxes, clearance charges or other fees imposed by the destination country.

Unless otherwise stated at checkout or agreed in writing, these charges are not included in the artwork or product price or shipping cost and are the responsibility of the recipient.

Where duties or taxes are collected at checkout, the applicable charges will be displayed before you complete your purchase.

Customs regulations and charges vary between countries, so I recommend checking your local import requirements before ordering.

International deliveries may also experience delays due to customs clearance procedures.

Please note that customs duties, taxes and import requirements are determined by the destination country's authorities and may change.

Nothing in this section limits your rights under applicable consumer protection laws.

Delivery Address

Please ensure your delivery address and contact details are correct when placing your order.

If you notice an error, contact me as soon as possible at sarah@sarahrichmondart.com.

I will do my best to update the delivery details before dispatch, although changes may not be possible once an order has been shipped.

If an order is returned due to an incorrect or incomplete address supplied at checkout, additional shipping charges may apply for redelivery, where permitted by law.

Lost, Damaged or Delayed Deliveries

I take every precaution to ensure your order is packaged securely and dispatched safely.

If your order arrives damaged, is lost in transit or experiences a significant delay, please contact me as soon as possible so I can investigate and assist.

For damaged deliveries, please retain the original packaging and, where possible, provide photographs of the artwork or product and any visible damage to the packaging.

This information can be helpful when investigating the issue with the shipping provider.

Where an order is lost, damaged or not delivered as required under applicable consumer law, I will work with you to provide an appropriate remedy, which may include a replacement, repair or refund.

You will not be required to resolve a shipping issue directly with the courier before contacting Sarah Richmond Art.

Order Changes & Cancellations

If you need to change or cancel an order, please contact me as soon as possible.

For eligible orders, changes or cancellations may be possible before dispatch, subject to the Returns & Refunds Policy and applicable consumer laws.

Commissioned and customised artworks are subject to the cancellation arrangements outlined in the individual commission agreement.

Once an order has been dispatched, changes to delivery arrangements may not be possible.

For further information about returns, cancellations and refunds, please refer to the Returns & Refunds Policy available on this website.

Australian Consumer Law

All purchases are subject to applicable consumer protection laws, including the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law or other applicable consumer protection legislation.

Questions About Shipping?

If you have any questions about shipping, delivery times or arranging international delivery of an artwork, please don't hesitate to get in touch.

Sarah Richmond Art

Email: sarah@sarahrichmondart.com

Website: www.sarahrichmondart.com

Thank you for supporting my art and my small Australian business. Every artwork sent out into the world means so much to me, and I truly appreciate the opportunity to share a little colour and happiness with you!